Free Gift Offer

  • Free gift provided with the products can’t be exchanged with any other item or cash.
  • Free gift will only be sent with the order. It can’t be sent as a standalone product.
  • 1 gift, 1 invoice policy will be applicable. Multiple items in single invoice will only be entitled for 1 gift item.
  • Only product that are ordered from Proathlix website can be entitled to get free gift.
  • The free gift offer cannot be clubbed with any other offer, unless otherwise stated.
  • If a customer returns the product, then refund amount will be issued only after getting the free gift item with the original product. It means that customer has to return original product along with free gift in order to be entitled for the refund amount in case of return.
  • The promotion or free gift items will only be provided of mentioned on the website or conveyed by any customer service executive on chat or email. Otherwise, every order will not contain free gift item if not mentioned before.
  • In the case of any dispute, the decision of Voltedge Marketing Pvt Ltd (Proathlix) will be final.
  • Voltedge Marketing Pvt Ltd (Proathlix) will reserve the right to amend these terms and conditions at any time.

Festive Bonanza Terms & Conditions

  • This offer is only valid on online purchases and to claim the offer customer needs to provide online order id as well as any other proof that may require to validate the claim.
  • This offer is applicable only once on minimum purchase (invoice value) of Rs. 2,000.
  • This offer can’t be combined with any other offer.
  • The offer is valid on the MRP of the products till 31st December 2022.
  • You can’t change or refund purchases made with this coupon.
  • This offer can’t be converted into cashback/exchanged and compensate with the money.
  • If you return a purchase made with this coupon, the refund value will not include the coupon value.
  • This coupon is not transferable.
  • In case of any query fell free to reach us at
  • Multiple coupons can’t be clubbed together on a single purchase.
  • Items in the scratch card are only for reference purposes, actual item may differ.
  • All rights reserved with the Company.


XLOADED Whey Protein Buy 1 and get 1 offer is only applicable when you do not use any coupon code. If you use any coupon code, this offer will be not applicable.

Shipping & Returns


We ship all ordered products within 1 business day. If the order comes after 2 PM, in this case, we ship products the next day. Transit times vary according to the shipping method. Please keep in mind that shipping times may be extended due to natural calamities, festivals or unforeseen circumstances that may hamper delivery. Please contact us to request expedited shipping if needed, and we will try to honour your request, if possible. 


All orders will be shipped through ground courier unless otherwise stated. We do not charge a shipping fee for any product. However, we reserve the rights to change the nominal fee if required from time to time without any further notice.

Return Policy:

Please ensure the following when accepting your order:

  • Do not accept any product that appears tampered with.
  • If you can, please record a video while opening the packaging as supporting proof.
  • Do not break the product seal if you have any doubts about the authenticity of the product.
  • Once the product seal is broken, we will not be able to accept returns/replacement for the product.

We want you to be completely at ease when ordering at – you can return all items within 14 days after receiving the products. Please ensure however that the product is unused, the seal unbroken, and that the tags, boxes and other packaging is intact. No shipping charge will be lived on you for return shipping. 

Once you want to return the product, please email us at or call us at 011-40364839. Once we receive your request, we will arrange return shipping of the products. You do not require to pay anything for this.

We will refund your money within 14 days after receiving the product. The only condition i.e. product should be in the good condition and the box inner seal is not broken/opened. The Amount will be refunded through the same medium as you paid for the product. There will be no cash transaction.

In case you want no refund, but another product shall also be done. However, you have to inform us before.



Q: What should I do if I receive the wrong item, a damaged item, or missing units in my order?

Ans: If an item is found damaged or incorrect as per the description on our website or units are missing as per quantity ordered, please send a snapshot of the outer packaging, product batch number (appear in the back of the product) and images of products received along with invoice copy to our customer care at or call us on 011-40364839 (9 am to 5 pm Mon to Fri). Once you raise the concern we will investigate the issue and revert to you within 24-48 hrs. 

If the product is deemed incorrect by our team, we will arrange a reverse pickup, which will entail the following steps:

  1. Our courier partner will pick up the product from you in ~2-3 working days.
  2. Reverse pick-ups usually take a minimum of 5-7 working days to get back to our warehouse.
  3. Once we receive the product, our team will check the product to ensure that the product is returned in the same condition, as it was delivered to you.
  4. Based on this assessment, we will get in touch with you to either: 
  • Initiate the process to replace or refund you for the order (replacements are subject to availability).
  • Send it back to you in the same condition.

Note – As per our Return Policy you need to raise a concern within 14 days along with proper product images and unboxing videos.


Q: What should I do if I receive a courier-damaged product?

Ans: We recommend that you do not accept the product from the courier person and kindly take images (or videos) of the same and share with us at Alternatively, you can contact us on 011-40364839 (9 am to 5 pm Mon to Fri). We will then be able to raise the concern with the respective courier partner.

Please Note: If the order is damaged, we will create a new order (same product) and quickly dispatch it to you. 


Q: Are there any constraints to the products being returned?

Ans: All returned products should be sealed and in original packaging. Opened or used boxes will not be accepted as returns. For issues like rashes, upset stomach, headache, or any other medical issue, or flavour related issues products will not be applicable for return. Please consult a doctor before buying any product.


Q: The product I ordered is lumpy in texture. Can I request a replacement?

Ans: Due to their hygroscopic nature, ingredients in BCAA, Pre-workout and L-Glutamine tend to form lumps. However, the supplement is completely safe to use. We would recommend shaking the product vigorously to break down the clumps, and allow proper dissolution in water. If you have any additional questions or concerns please email us at


Refund and Cancellation Policy:

An order can be cancelled before it gets dispatched. Customer request for refund will be processed through the initial mode of payment within 7 working days.